Welcome to Goozone! We are committed to providing you with a seamless and reliable delivery service. Please take a moment to review our delivery policy to ensure a smooth experience.
Delivery Zones and Schedule:
MONDAY DELIVERY
Charlieville, Munroe, Felicity, Carapichaima, Enterprise, Chaguanas, Chase Village, Freeport, Caraphichima, Couva, California, Claxton Bay, Point a Pierre, Marabella, San Fernando areas and Princess Town
(Free Delivery- South Park)
TUESDAY DELIVERY
Chaguannas, Chase Village, Freeport, Couva, California, Couva, Claxton Bay, Gasparillo, Point a Pierre, St Madeline, San Fernando, Golconda, Phillipine, Debe, Penal, Siparia, Barrackore
(Free Delivery to C3 and Price Plaza)
WEDNESDAY DELIVERY
Grand Bazaar, Curepe Tunapuna, Trincity, Arouca, D’abadie, Piarco, Caroni, Kelly Village, ARIMA, Sangre Grande, Valencia, Diego Martin
(FREE Delivery Grand Bazaar and West Mall)
THURSDAY DELIVERY
Charleville, Munroe, Felicity, Chaguanas, Chase Village,
Freeport, Couva, California, Couva, Claxton Bay, Gasparillo, Point a Pierre, St Madeline, Marabella, San Fernando, Gulf city, Golconda, Phillipine, Point Fortin, La Brea, Rousillac, South Oropouche
(Free Delivery Gulf City & C3)
FRIDAY DELIVERY
San Jaun, Aranguez, Curepe, Grande Bazaar, Tunupuna, Trincity, Arouca, D’abadie, Piarco, Caroni, Kelly Village, Arima
(FREE Delivery Grand Bazaar and West Mall)
SATURDAY DELIVERY
Chaguannas, Chase Village, Freeport, Couva, California, Couva, Claxton Bay, Gasparillo, Point a Pierre, St Madeline, San Fernando, Golconda, Phillipine, Debe Penal, Siparia, Barrackore
(Free Delivery Gulf City & C3)
Delivery Fees:
- Central to San Fernando = $30.00
- Beyond C3 Mall = $50.00
- Central Areas -> San fernando = $30.00 fee {Mon, Tue and Sat}
- La Romaine and Beyond = $50.00 fee {Thru and Sat}
- Arouca -> Straight to Diego Martin = $40.00 fee {Wed and Fri}
- Arouca and in between areas to Port of Spain = $30.00 fee. {Wed and Fri}
- Santacruz = $40.00 fee {Wed and Fri}
- Arouca to Arima = $30.00 fee {Wed and Fri}
- Arouca to C3 Mall = $30.00 fee {Mon, Tue, Thu, and Sat}
- Cumuto To Sangre Grande = $50.00 fee {Wed and Fri}
- Valencia = $50.00 fee {Wed and Fri}
- TTPOST or DHL to distant areas {Wed and Fri}
Terms and Conditions:
- Delivery fees are subject to change without prior notice.
- Customers are responsible for providing accurate delivery information.
- Orders must be placed by a specified time for same-day delivery.
- Deliveries may be affected by external factors such as weather or traffic conditions.
- Free meet-up option available at C3 or South Park Mall.
- TTPOST payments require bank transfer.
Guideline for Customers:
- Order Confirmation: When engaging with our delivery service, we kindly request your cooperation with the following guidelines to ensure a smooth and satisfactory experience:
- Order Confirmation: Expect confirmation of your order from our online customer service (CRS) team. Additionally, a courtesy call may be made to remind you of your scheduled delivery.
- Delivery Timeframes: Understand that estimated delivery times may vary due to factors such as weather conditions and traffic. We strive to adhere to schedules as closely as possible.
- Contact Information: Should you have any inquiries regarding your delivery, feel free to contact our customer support team. Contact details are readily available for your convenience.
- Delivery Process: Familiarize yourself with the general steps involved in the delivery process, ensuring clarity on what to expect from order placement to final delivery.
- Acceptance of Deliveries: Be prepared to accept your delivery promptly upon arrival. In cases where you may be unavailable, kindly communicate alternative arrangements to ensure a smooth delivery process.
- Returns and Exchanges: Review the rules outlined on your bill regarding returns and exchanges. Please note that refunds may incur a deduction for the delivery fee, and a restocking fee may be introduced.
- Late Deliveries: In the event of a delayed delivery, we may offer compensation such as free delivery or a discount on your next purchase as a gesture of goodwill.
- Security Measures: For your safety and that of our delivery personnel, consider meeting at designated safe locations, especially in certain areas. Your cooperation is appreciated.
- Holiday Schedules: Be mindful of potential adjustments to delivery schedules during holidays or special events. Stay informed to avoid any inconvenience.
- Weather Disruptions: Understand that adverse weather conditions may impact delivery times. Rest assured, we will notify you promptly and make the necessary arrangements to reschedule deliveries.
- Customer Responsibilities: Help us ensure a successful delivery by keeping your phone nearby during delivery attempts. Your cooperation in this matter is greatly valued.
- Feedback Mechanism: Your feedback is important to us. While we currently lack a structured feedback mechanism, we encourage you to share your delivery experiences with us for continuous improvement.
- Terms of Service and Privacy Policy: For further information on our terms of service and privacy policies, please refer to the links provided on our website.
We appreciate your cooperation and understanding as we work towards providing you with an exceptional delivery service experience. Should you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for choosing us for your delivery needs.
Thank you for choosing Goozone! If you have any questions or concerns, please contact our customer support.
